The Legal Stuff

Please read our website terms and conditions and privacy policy.

Company Details

Oysterair Limited registered office address is 14 Strangford Road, Whitstable, Kent, CT5 2EP, UK
Oysterair Limited is a company registered in England and Wales with company number 08711830
Oysterair Limited is approved by the UK CAA as an Approved Training Organisation with approval number GBR.ATO.0339
Oysterair Limited is a company registered for VAT with number 262836488

Training Contract

Prior to course commencement clients will be required to review and sign a training contract.

Terms of Website Use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Oysterair’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Oysterair’ or 'Oysterair Limited' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 14 Strangford Road, Whitstable, Kent, CT5 2EP. Our company registration number is 8711830 given at Companies House, Cardiff. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Who We Are

Oysterair is committed to maintaining the trust and confidence of our visitors when they visit our website & when sharing personal data with us. We do not sell, rent, or trade any personal information with other companies. The following text explains what data we collect, how we store it, and the limited conditions under which we disclose it to others.

Types Of Data We Collect & Storage

When someone visits www.oysterair.com we use a third party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

When data is entered into one of our online forms we use a company called “JotForm” to create the form template and store the data. We have a contract with JotForm, which agrees that they cannot share or process the data in any way.

As an EASA Approved Training Organisation we are legally required to collect certain personal information such as identification, flight crew licence, etc. before allowing a trainee to enter training. Data is stored securely via password using online storage company “Dropbox” and again, no data is shared with persons outside the Approved Training Organisation. We are legally required under EASA regulations to store a trainee’s data for 3 years, after which period it is erased.

Mailing Lists

In order to ensure that nobody operates with an expired licence or rating we enter personal contact information (name, address, telephone number, email & flight crew licence expiry dates) into software, which sends an automatic revalidation reminder.

Should you wish not to receive a reminder please email our company representative (details below).

Who We Share Data With & Why

We are legally bound under EASA regulations to share a trainee’s personal information including training reports with a formal written request from a National Aviation Authority. The trainee will be informed when any such request is made.

We will not share personal data with any other person without permission.

Instructors and examiners are required to view personal information including trainee reports in line with their duties.

Access To Your Personal Information & Feedback

Feedback on our data policy and processes is always welcomed.

You are entitled to view, amend, or delete the personal information that we hold. Email your request &/or feedback to Jonathan Shooter at jonathan@oysterair.com

Changes To This Privacy Notice

As part of our on-going commitment to compliance and data protection, our policy will be reviewed annually or any time feedback is received that indicates that it should be updated.

Our policy was last updated on 12/05/2018.

Safety Policy

Safety is essential to Oysterair. It is at the heart of what we do. Here is our safety policy:

As Accountable Manager, I recognise the importance our safety policy and procedures have in ensuring the highest level of safety standard is achieved and that safety is and always remains our number one priority. All decision-making processes will start with safety and compliance assessments.

The company has a commitment to continuous safety improvement, whilst observing all applicable legal requirements, standards, and best practices.

It is essential that any person working with Oysterair understands the safety policy, procedures, and knows that they form an integral part of our day-to-day business in maintaining and enhancing safety. By placing safety at the heart of everything we do, we aim to exceed our performance targets and ensure that we are always compliant with, and wherever possible, exceed legislative and regulatory requirements and standards. It is for this reason that every employee has clearly defined accountabilities and responsibilities to ensure we achieve this time and time again.

I actively encourage any person who has contact with Oysterair to co-operate in achieving the highest levels of safety, security and compliance and report all safety related issues no matter how small or how they are perceived.

Staff commitment including senior managers to the contents of the Safety Management Manual and their acceptance of their individual roles and responsibilities is vital to the safety and success of Oysterair. Both senior management and I will actively promote our safety policy and commit to its principles and ongoing system development.

I will ensure that sufficient resources are available, either financially or in the form of skilled individuals, to implement our safety policy by ensuring all our employees are provided with the appropriate safety information and training to ensure their competence in their tasks.

I will ensure that externally supplied systems and services will satisfy all the requirements as prescribed in our Safety Management Manual.

A strong safety ethos is the key to delivering safe and efficient operations. I will endeavour to achieve this through the implementation of a non-punitive approach to managing errors to develop and maintain a culture of mutual trust and open reporting of all incidents and occurrences. Wilful misconduct or gross negligence cannot be accepted and will be dealt with appropriately.

At Oysterair Limited, safety and compliance are our primary concern.

Jonathan Shooter - Accountable Manager

Safety Management Manual Revision: 2. 01/04/2023